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Solutions Engineer

Solutions Engineer

Company 
Rocket Fiber LLC
Location 
US-MI-Detroit

Position Details

Who We Are

We’re the #1 online lender in America, closing loans in all 50 states, and we’ve grown to be one of the largest full-service residential mortgage lenders in the country. For five years in a row now, J.D. Power has ranked Quicken Loans highest in the nation in customer satisfaction for Primary Mortgage Origination. We were also ranked highest in the nation for customer satisfaction among mortgage servicers the last two years, the first years we were eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.

 

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. We've been on Computerworld's "Best Places to Work in IT" list for 11 years running, hitting #1 the last three years, and we’ve been named to Fortune magazine’s list of "100 Best Companies to Work For" for the past 12 years, ranking as high as #2.

 

What You'll Do/Need

The Solutions Engineer helps build out, maintain and troubleshoot the rapidly expanding internet back office and IPTV infrastructure. The Solutions Engineer is part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

  Responsibilities

  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes
  • Maintain security, backup and redundancy strategies
  • Write and maintain custom scripts to increase system efficiency and lower the human
  • intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Provide  second- and third-level support
  • Liaise with vendors and other IT, Network and Program personnel for problem resolution

Requirements

  • Bachelor’s degree in computer science, engineering or a related subject
  • Proven working experience in installing, configuring and troubleshooting UNIX /Linux and
  • Microsoft Windows Server-based environments
  • Experience in the administration and performance tuning of application and storage (NAS/SAN) stacks
  • Solid Cloud experience, preferably in AWS/AZURE
  • Experience with virtualization and containerization (e.g., VMware, VBrick, OpenStack)
  • Experience with monitoring systems
  • Experience with automation software (e.g., Puppet, cfengine, Chef)
  • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
  • Strong networking knowledge (OSI network layers, TCP/IP)

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

 

Why We're Different

 

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

 

Quicken Loans is an equal opportunity employer.

 

Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010–2015 Primary Mortgage Origination and 2014–2015 Primary Mortgage Servicer StudiesSM. 2015 Origination (or Sales) based on 4,666 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July–August 2015. 2015 Servicing based on 5,922 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March–April 2015. Your experiences may vary. Visit JDPower.com.

 

Quicken Loans is the #1 online lender and the second largest retail mortgage lender in the U.S., according to National Mortgage News, Quarter 2, 2015

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