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User Experience Spec.

User Experience Spec.

Quicken Loans Inc.

Position Details

Who We Are

Transform an Industry. Transform Your Career.


We’re constantly innovating the mortgage industry, so we’re constantly looking for flexible, curious minds that thrive when collaborating to solve complex problems.


And once those problems are solved, they’re ready for whatever’s next.


On the Technology team, when you’re not busy revolutionizing the mortgage industry with the technology that you create, you’ll get personal time each week to work on whatever tech projects you want.


If you’re ready to transform an industry and transform your career, we want to hear from you. 


What You'll Do/Need


  • Conduct UX research and provide analysis and actionable UX recommendations and artifacts
  • Work with product designers to conduct user testing to ensure implemented designs meet user needs
  • Collaborate with project teams from conceptualization to implementation
  • Design flowcharts, wireframes and prototypes for rapid, iterative user interface definition and improvement
  • Help with organization and recruitment needed to conduct user tests
  • Participate in end user research and concept development including contextual inquiries, persona and scenario development and ideation sessions
  • Write, create and execute surveys, including site intercepts


  • Proven track record executing usability studies to evaluate complex problems
  • Organized portfolio including, but not limited to, experience in usability findings, usability design documentation (whiteboarding, wireframing and paper prototyping), usability testing documentation and senior executive summaries and presentations
  • Experience with UX best practices, strategy and research
  • Verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, product owners and executives
  • Ability to understand theories and principles of user-centered design
  • Working knowledge of tools such as Qualtrics, ForeSee and
  • Ability to work in both Agile and Waterfall development environments
  • Ability to work in an open and collaborative environment

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2016 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July – August 2016. 2016 Servicing based on 7,542 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March – April 2016. Your experiences may vary. Visit​

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