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Security Ops Command Center Team Leader

Security Ops Command Center Team Leader

Rock Security LLC

Position Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years, 2010 – 2016. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for three consecutive years, 2014 through 2016, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 12 years running, hitting #1 the last four years and we were ranked #5 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2016, remaining in the top-30 for the past 13 years.

What You'll Do/Need

The Rock Security Command Center Shift Leader will supervise Command Center operations and delegate work to team members, in addition to providing threat assessment and risk analysis and completing research. The Shift Leader will provide leadership and direction to team members and provide real-time information to decision-makers.


  • Supervise Rock Security Command Center shift operations and operate the Command Center
  • Ensure that documents that will be sent to leadership are peer-reviewed and then sent in an
  • accurate and timely fashion
  • Delegate work that comes in through the Command Center email box
  • Work on special projects as assigned by the Command Center Director
  • Send out certain documents for distribution in the absence of the Director
  • Supervise the gathering of information from multiple open-source intelligence locations, such as the internet, social and traditional media, cable television, government agencies and purchased services
  • Assist in providing threat assessment and risk analysis for Rock Holdings Inc. and its asset portfolio
  • Document and route management-related calls and/or provide general assistance using prescribed protocols
  • Provide research and record gathering of information that has the potential to threaten Rock Holdings Inc.’s personnel, physical assets, image or reputation or those of other stakeholders
  • Communicate gathered intelligence to leaders within the organization and to specifically identified stakeholders
  • Perform record input using the Microsoft Office suite, including Access, Excel, Outlook, PowerPoint and Word
  • Perform Web-based research using browsers such as Microsoft Explorer, Google Chrome, Mozilla Firefox and Safari


  • At least two years of experience working in a command or intelligence center
  • Ability to maintain confidentiality
  • Understanding of the effects of security on business operations
  • Demonstrated skill with the use of computers and software, such as email, databases,
  • spreadsheets, Web-based applications and the Microsoft Office suite
  • Ability to manage information and technical security programs
  • Ability to communicate with Rock Holdings Inc. personnel at all levels while conveying a consistently professional demeanor
  • Excellent written and verbal communication skills
  • Ability to be a positive and effective team member
  • Ability to stay organized while managing multiple projects simultaneously

What’ll Make You Special

  • Bachelor degree from an accredited college
  • Supervisory experience in a law enforcement or security environment

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more



Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010-2016 Primary Mortgage Origination StudiesSM. 2016 study based on 3,267 total responses measuring 13 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2016. Your experiences may vary. Visit


Quicken Loans is the #1 online lender and the 3rd largest retail mortgage lender in America – according to National Mortgage News.

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