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Team Relations Specialist

Team Relations Specialist

Company 
Quicken Loans Inc.
Location 
US-MI-Detroit

Position Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years, 2010 – 2016. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for three consecutive years, 2014 through 2016, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 

 

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 12 years running, hitting #1 the last four years and we were ranked #5 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2016, remaining in the top-30 for the past 13 years.

What You'll Do/Need

At Quicken Loans, Employee Relations Specialists are tenacious masters of the HR craft and are culture drivers who set the pace for internal teams and external companies. Sure, we serve as a generalist for all teams, handle all the team relations issues and escalate as appropriate – but we’re so much more. As an Employee Relations Specialist you’ll deliver a superior experience by engaging team members through HR expertise and thoughtful communication. You will nurture our company’s culture – the foundation that drives our team members’ success.  

Responsibilities

  • Be an advocate for team members, leaders and the company
  • Provide thoughtful advice and recommendations on all team member relations issues
  • Serve as a generalist for all HR teams and escalate to the appropriate specialist when necessary
  • Provide team relations support to team members and leaders
  • Volunteer for HR Onboarding events
  • Assist with written and verbal corrective action while tracking performance information
  • Conduct exit interviews and monitor trends
  • Perform instructor-led and computer-based training
  • Collaborate closely with Legal to ensure compliance and mitigation of business risk
  • Be a strategic business partner to the businesses you support
  • Provide valuable metrics that drive decisions made in the business
  • Ensure HR initiatives are aligned to business objectives
  • Actively participate in business leader meetings
  • Drive the culture of Quicken Loans

Requirements

  • Bachelor's degree in business or human resources
  • Four years of general business experience, preferably in mortgage banking, sales support, or customer/client service
  • History and proven track record of experience in employee relations
  • Strong knowledge of the Microsoft Office suite, InfoPath and SharePoint
  • Excellent telephone, strategic thinking, communication and organizational skills
  • Ability to meet deadlines as assigned
  • Must work well in a team environment
  • Possess tenacity and thoughtfulness
  • High level of interpersonal skills
  • High level of confidentiality to handle sensitive/confidential situations and documentation
  • Ability to work in an environment with dynamic and ever-changing priorities
  • Ability to work in an environment that embraces feedback and provides it freely

What’ll Make You Special 

  • Coursework toward professional in human resources (PHR), senior professional in human resources (SPHR)

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

Why We're Different

 

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

 

Quicken Loans is an equal opportunity employer.

 

Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2016 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July – August 2016. 2016 Servicing based on 7,542 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March – April 2016. Your experiences may vary. Visit JDPower.com.​

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