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Client Experience Ambassador- 3rd Shift

Client Experience Ambassador- 3rd Shift

Company 
Bedrock Management Services LLC
Location 
US-MI-Detroit

Position Details

Who We Are

Detroit-based Bedrock is a full-service real estate firm specializing in acquiring, leasing, financing, and managing commercial and residential space. Since its founding in 2011, Bedrock and its affiliates have invested more than $3.5 billion in developing more than 100 properties in downtown Detroit and Cleveland totaling more than 16 million square feet. Bedrock’s real estate portfolio consists of more than 330 office and retail tenants in Detroit’s technology-centric downtown. For more information, visit www.bedrockdetroit.com or engage with us on Twitter @BedrockDetroit and Facebook.

What You'll Do/Need

The Client Experience Ambassador is responsible for operating the parking intercom system in all parking garages owned by Bedrock Real Estate and managed by parking vendors. The main goal of the Client Experience Ambassador is to create a positive and exceptional experience for all individuals parking and visiting our city. This particular shift is an overnight position. 

 

Responsibilities

  • Answer and address all parking intercom calls from Bedrock-owned parking garages
  • Use verification software to verify team members and tenants’ employment status and parking assignments upon entrance/exit
  • Create and maintain a daily updated log of all intercom activity
  • Communicate all operational or maintenance-related issues to both team members and tenants
  • Coordinate with appropriate garage managers to address and rectify parking-related issues
  • Fulfill validation and badge requests
  • Perform basic access control functions
  • Assist with badging initiatives
  • Work with RSCC on a daily basis to ensure communication is streamlined between team members and tenants
  • Monitor garage cameras (garage surveillance)
  • Support parking operations

 

Requirements

  • Willing to work overnight hours (11pm to 7am)
  • Ability to work a rotating shift, including midnights, weekends and holidays
  • Great problem-solving, grammar and spelling skills
  • Ability to multitask and work well in a fast-paced environment
  • Possess self-motivation and reliability
  • Working knowledge of general computer software, including the Microsoft Office suite
  • Excellent customer service skills
  • Excellent communication skills

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards including trips, event tickets, cash prizes and more

Why We're Different

 

Meet the anti-corporate culture of Bedrock, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard, you're the one who'll reap the rewards, both personally and professionally. More than any other place you'll work, we’re dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you’re at it.


Bedrock is an equal opportunity employer.

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