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Special Loans Analyst

Special Loans Analyst

Quicken Loans Inc.

Position Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years, 2010 – 2016. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for three consecutive years, 2014 through 2016, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 12 years running, hitting #1 the last four years and we were ranked #5 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2016, remaining in the top-30 for the past 13 years.

What You'll Do/Need

The Special Loans Analyst will have the responsibility of handling Team Members, Client, Investor and third party inquires related to Special Loans…i.e. (Loan Modifications, HELOCS billing discrepancies, Adjustable-Rate-Mortgages, Balloons, Assumptions, Partial Releases, Release of Liability and other miscellaneous processes). 



  • Ability to handle HELOC client inquiries and resolve issues accordingly and professionally
  • Ability to facilitate ARM changes and escalated issues
  • Coordinate the completion of Loan Subordination requests
  • Process the functions related to Special Loans in accordance with legal, state and investor guidelines and have detailed understanding of these guidelines as that may impact the processing
  • Be involved in new projects and process improvements as it relates to HELOC.


  • High School diploma required
  • A Bachelor's degree preferred
  • Minimum of one to two years related servicing of special loan work experience required
  • Minimum of one to two years of mortgage underwriting work experience preferred
  • Experience in Microsoft Word and Excel, familiarity with LPS/Fidelity/Alltel/CPI, as well as any other system applications, is a plus
  • Must be detail oriented with ability to problem solve and be a self-starter with the ability to work as a team and/or with limited supervision
  • Must demonstrate excellent written and verbal communication

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more



Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010-2016 Primary Mortgage Origination StudiesSM. 2016 study based on 3,267 total responses measuring 13 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2016. Your experiences may vary. Visit


Quicken Loans is the #1 online lender and the 3rd largest retail mortgage lender in America – according to National Mortgage News.

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