Rocket Fiber is a Detroit-based fiber-optic Internet provider that’s bringing rocket-speed gigabit Internet and HDTV to the city. Just how fast is that? Try 100 times faster than the average residential connection. HD video streaming, blazing-fast uploads and downloads, and lag-free gaming – the possibilities fiber brings are limitless! By using space-age fiber-optic cables laid under the streets of downtown Detroit, Rocket Fiber is opening a world of possibilities.
Rocket Fiber is doing more than just providing ultra-fast Internet to your home and business, we’re providing unparalleled client care, too. Your current provider might make you think waiting on hold for hours is normal, but Rocket Fiber wants to change that. Our crew is dedicated to bringing you the experience you deserve. After all, what good is gigabit Internet without a team to make sure your experience is amazing every time?
What You'll Do/Need
The Senior Network Engineer at Rocket Fiber works on the architecture, design, installation, maintenance and troubleshooting of transmission and reception equipment. This team member provides general and technical supervision of the central office, head end, core network, backhaul, vendor-supplied services and Client Care Consultants.
Configure core and site routers, switches and changes when upgrades and augments occur
Design and engineer regional and local circuit structures for future dark-fiber projects and regional service POPs
Share equipment and design knowledge with fellow team members
Support network projects and oversee vendor performance
Oversee network projects as they pertain to the facilities team, including path diversification, cost reduction initiatives, cell availability evaluations, equipment decommissioning, facility migration, etc.
Plan and monitor capacity to ensure adequate bandwidth
Monitor KPIs and work with other teams to fix or improve performance
Ensure the accuracy of all records and oversee project budgets
Audit existing configurations and complete vendor questionnaires
Work in a collaborative, cost-effective and safe manner that addresses client needs and expectations
Design and install all processes and equipment for the extension and repair of network facilities
Bachelor’s degree in technology
Five years of experience in telecommunication or voice and data engineering
Knowledge of key business issues in the telecommunication industry
Strong interpersonal, analytical and technical skills
Strong verbal and written communication skills
Knowledge of all field operations and equipment
Technical knowledge of networking, switches and routers across multiple VLANS, VPLS and equipment
Technical knowledge of BGP, OSPF, MPLS, multicast and QoS
Experience using physical and virtual Linux servers, SNMP-based monitoring systems and client management equipment
What’ll Make You Special
Video and IPTV experience
Certificates or proven work experience in Juniper, Cisco, OpenStack or SDN
What You'll Get
Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
Other incentives, contests and rewards, including trips, event tickets, cash prizes and more
Why We're Different
We’re building an experience from the ground up for both our team members and our clients. Join us on the ground level of what will be an extraordinary journey and help us take Rocket Fiber to the moon!