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UX Researcher

UX Researcher

Company 
Amber Engine LLC
Location 
US-MI-Detroit

Position Details

Who We Are

Detroit-based Amber Engine, part of the Quicken Loans Family of Companies, was founded by a team of home-furnishing industry innovators, technologists and business experts. Our mission is to provide the most complete, accurate and timely record of product data for the home furnishings industry.

What You'll Do/Need

Amber Engine is looking for a collaborative User Experience Researcher with a passion for uncovering the needs of users and building amazing experiences. With exceptional people skills and a high degree of empathy for users, you’ll develop and research initiatives that support the Product, Design, and Marketing teams.

 

Responsibilities

 

As a UX Researcher at Amber Engine, you will be responsible for executing research projects from start to finish including designing, conducting, analyzing, and reporting on user-centered research for the company’s B2B products.

 

  • Develop test plans and conduct research using whichever method(s) are the most effective
  • Own the facilitation and moderation of tests
  • Design, conduct, and analyze user-facing surveys
  • Build personas and scenarios
  • Identify and document best practices
  • Document and communicate insights and recommendations clearly and actionably
  • Proactively identify areas for future research
  • Advocate for the user confidently
  • Collaborate with designers and developers to conduct user testing and ensure implemented designs meet user needs
  • Be a key resource for research-based usability knowledge



Requirements

 

  • A minimum of 1-2 years of on-the-job experience
  • Experience with a variety of research methods: ethnographic studies, usability testing, interviews, surveys, log analysis, contextual inquiry, and knowledge of when to use them
  • Experience with usability recruiting, screening, and moderating
  • Ability to communicate complex problems and recommendations to a diverse audience
  • High level of empathy for users
  • The ability to work with minimal supervision on multiple concurrent projects



What'll Make You Special

 

  • Familiar with running studies in an agile startup environment, ideally within a product development organization

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including leadership training and ongoing personal growth training

 

Why We're Different

 

Amber Engine is a team of individuals that live and breathe four core values: growth, integrity, teamwork and commitment. As our fast-paced start-up drives toward innovation, we stay focused on collaborating, honing our skills and having fun while we're at it. 

 

We’re looking for team members who take ownership, are self-motivated and want to be a part of the team working to solve a key challenge for home furnishings retailers and manufacturers. If that’s you, we want to know!

 

Amber Engine is an equal opportunity employer.

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