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Salesforce Administrator

Salesforce Administrator

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years, 2010 – 2016. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for three consecutive years, 2014 through 2016, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 12 years running, hitting #1 the last five years and we were ranked #5 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2016, remaining in the top-30 for the past 13 years.

What You'll Do/Need

On our Marketing team, we are looking for an energetic and technically skilled Salesforce Administrator to manage the design, development, testing and training of our platform and features. Our Salesforce Administrator will need the ability to think strategically while keeping both short-term prioritization and long-term focus in mind.


  • Implement complex business processes using work flow rules and approval processes
  • Create new training materials. Deliver training to multiple teams including Sales, Operations and Marketing. Provide ongoing support around usability and feature functionality to our sales teams.
  • Be available daily to answers questions
  • Manage configuration changes in a sandbox environment and move data between environments using change sets
  • Extend the functionality of your implementation with custom objects, apps and Salesforce1 configurations
  • Provide data maintenance to provide impactful insights to users. Maintenance includes inserting new data, purging old data, reconciling issues and conducting overall system health checks
  • Document, document, document. Systematically document and store every change to the platform
  • Create executive-facing materials and proposals on recommended process changes
  • Determine and implement appropriate data access and visibility settings


  • Bachelor’s degree in finance or computer science 
  • Five years of Salesforce Administrator experience
  • Administrator certification
  • Experience working with Microsoft Project and developing project plans around initiatives
  • Excellent communication and analytical skills
  • Ability to gather technical requirements and present them to non-technical business users
  • Strong self-starter who’s innovative and able to manage multiple projects at the same time

What’ll Make You Special

  • Visualforce and APEX knowledge
  • Previous work with business teams

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010-2016 Primary Mortgage Origination StudiesSM. 2016 study based on 3,267 total responses measuring 13 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2016. Your experiences may vary. Visit jdpower.comQuicken Loans is the #1 online lender and the 3rd largest retail mortgage lender in America – according to National Mortgage News.


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