Xenith football helmets feature Xenith Adaptive Head Protection® – a system of patented technologies designed to provide superior fit and to minimize the sudden movement of the head during impact. Hundreds of thousands of players at all levels, including youth, high school, major college and the NFL wear Xenith helmets. Xenith incorporates the same protection technology in not only helmets but also Xenith’s XFlexion Shoulder Pads. Being “An Authorized Supplier of Helmets to the NFL,” Xenith supports making the game of football a safer game for everyone to play.
What You'll Do/Need
The Customer Service team at Xenith is seeking a proactive, hyperaware, positive and empathetic Team Leader. We’re looking for an individual to provide mentoring, support and training for the Customer Service team, along with getting in the trenches and performing all the duties required of their team.
Apply proven knowledge of exceptional customer service, motivation and team leadership
Identify, troubleshoot and help solve escalated client issues by taking them through resolution
Create and manage scheduling
Hire/staff team based on volume
Monitor team performance, service levels and key metrics on a real time basis
Design other cutting edge methods that ensure high levels of client satisfaction
Meet with senior leadership to pinpoint areas of client concern and recommend approaches to
solve challenges proactively
Dig deep to fully understand customer concerns or to boldly make recommendations for solutions
Experience in a leadership position
Background and understanding in operation and retail
Strong sense of urgency to rush and solve customer needs
Strong verbal skills and ability to relate to clients
Ability to understand different customer challenges
Willingness to learn new systems, methods and techniques
What’ll Make You Special
Background and understanding in sports retail
What You'll Get
Corporate politics not your strong suit? The anti-corporate culture of Xenith gives our team members the initiative to build solutions together and grow both personally and professionally.