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Client Care Specialist (ORM)

Client Care Specialist (ORM)

One Reverse Mortgage LLC
US-CA-San Diego

Opportunity Details

Who We Are

One Reverse Mortgage, a Quicken Loans company, is one of the fastest-growing reverse mortgage companies in the nation. Every day, more and more senior homeowners choose One Reverse Mortgage for their home financing needs.

What You'll Do/Need

The Client Care Specialist is the client's main point of contact during the loan process. While the client is in process, the CCS will communicate any documentation/information needed from the client, answer the client's questions, provide timely updates on the client's loan progress and provide support for the client.


  • Foreshadow the entire loan process to each client
  • Provide thorough explanations of documents required to satisfy conditions
  • Coordinate delivery of all required documentation
  • Follow up with the client on outstanding conditions
  • Assess and understand clients’ needs in order to ensure overall client satisfaction


  • Previous experience in mortgage industry, including 1 year of loan processing/banking
  • One year of solid over-the-phone customer service experience
  • High energy and eagerness to work in a fast-paced environment
  • Ability to manage an active list of up to 100 loans
  • Extreme attention to detail and strong problem-solving skills
  • Clear and concise written and verbal communication
  • Availability to work flexible hours and willingness to work overtime (including last Saturdays of the
  • month)

What’ll Make You Special

  • Thorough knowledge of the HECM product and loan requirements
  • NMLS licensing

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards including trips, event tickets, cash prizes and more


Why We’re Different

Meet the Anti-corporate culture of One Reverse Mortgage, where there’s not daunting hierarchy, “boss” is a four-letter word, and if you work hard, you’re the one who will reap the rewards, both personally and professionally. More than any other place you’ll work, we’re dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you’re at it.

One Reverse Mortgage is an equal opportunity employer.

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