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Partner Care Specialist (ORM)

Partner Care Specialist (ORM)

One Reverse Mortgage LLC
US-CA-San Diego

Opportunity Details

Who We Are

One Reverse Mortgage, a Quicken Loans company, is one of the fastest-growing reverse mortgage companies in the nation. Every day, more and more senior homeowners choose One Reverse Mortgage for their home financing needs.

What You'll Do/Need

The Partner Care Specialist communicates with loan officers, real estate agents, closing agents and underwriters throughout the loan process and reviews loan documents.




  • Communicate with loan officers, real estate agents, closing agents and underwriters throughout the loan process 
  • Request, pursue and review loan documents from clients and third parties
  • Enter, maintain and update account records in loan origination system
  • Anticipate client needs to ensure overall client satisfaction
  • Meet personal and team production expectations


  • Two years of recent mortgage loan processing or sales
  • Over-the-phone customer service experience
  • Computer and software literate with ability to adapt quickly to new technology
  • Proactive and adaptable to change
  • Possess an exceptional attention to detail
  • Excellent problem-solving and time-management skills
  • High energy, positive attitude and ability to excel in a fast-paced environment
  • Excellent writing, typing and verbal communication skills

What You'll Get

  • Excellent benefits package that includes a 401(k) match, dental and vision insurance, and much more
  • Opportunities to participate in professional development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including chances to win trips, event tickets, cash prizes and more


Why We’re Different

Meet the anti-corporate culture of One Reverse Mortgage, where there’s no daunting hierarchy, “boss” is a four-letter word, and if you work hard, you’re the one who will reap the rewards, both personally and professionally. More than any other place you’ll work, we’re dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you’re at it.


One Reverse Mortgage is an equal opportunity employer.

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