Quicken Loans

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Member Services Representative

Member Services Representative

Rock Connections LLC

Opportunity Details

What You'll Do/Need

When customers have questions or suggestions about a company's service or product, they turn to Member Services Representatives, or what we call Resoultion Specialists, for answers. Resolution Specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts. In summary, they are the direct link between a company and its existing and potential customers!


Qualified candidates for this position must have an appetite for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone! Additionally, a qualified candidate must be quality-focused, an effective team player and motivated to achieve a rewarding career within the organization.



  • Answer inbound client service calls
  • Transfer clients to the appropriate parties for assistance
  • Update and code member profiles to ensure the most up-to-date and accurate information is present
  • Provide clients with basic company information when asked
  • Propose solutions to problems and utilize all available resources
  • Provide clients with exceptional perceptions of our clients


  • Exceptional client service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • A stable work history
  • A desire to learn and be part of a growing team
  • Proficiency in the Microsoft Office suite

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