Quicken Loans

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Emergency Services Coordinator

Emergency Services Coordinator

Rock Security LLC

Opportunity Details

Who We Are

Detroit-based Rock Ventures serves and connects Quicken Loans Founder and Cleveland Cavaliers Majority Owner Dan Gilbert’s portfolio of more than 100 companies. The Rock Ventures Family of Companies' mission is to increase growth, innovation and prosperity in the cities in which its more than 30,000 team members live, work and play. Key initiatives include real estate development, community investments and economic development. Rock Security offers 24/7 safety and security services and training to the Rock Ventures Family of Companies’ team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working towards common goals of enhancing the safety for everyone who lives, works and visits Detroit, Cleveland and our other home cities.

What You'll Do/Need

The Emergency Services Coordinator helps the Family of Companies plan and prepare for emergency situations. This team member can work independently with little oversight and is willing to chip in and do what’s needed in a fast-paced, ever-changing environment.


The Emergency Services team provides guidance regarding emergency and crisis situations through planning, training and other resources for the Quicken Loans Family of Companies.



  • Provide security/safety guidance and strategic counsel to leadership, facility and event teams
  • Develop, coordinate and administer emergency plans and procedures for the Family of Companies and its properties
  • Collaborate with internal and external partners and stakeholders to assess risk and determine resource needs
  • Increase team member, tenant and Family of Companies leadership awareness regarding safety and security issues through training and other resources



  • Bachelor of arts or sciences degree or equivalent practical experience
  • Excellent listening, collaboration, communication, organizational and writing skills
  • Strong attention to detail
  • Adaptable, quickly able to learn new technologies and tools
  • Understanding of NIMS, ICS and FEMA
  • Familiarity with NFPA 1, 101 and 72 as well as IFC
  • Ability to travel domestically on occasion
  • Current CPR and AED certification or the ability to gain certification within the first three months
  • Availability outside normal working hours



  • Previous experience in emergency planning, exercise administration and training
  • Familiarity with Family of Companies operations

What You'll Get

  • Excellent benefits package that includes a 401(k) match, dental and vision insurance, and much more
  • Opportunities to participate in professional and personal development programs
  • Other incentives, contests and rewards, including chances to win trips, event tickets, cash prizes and more
  • Compensation commensurate with experience and industry standards

Cultural Competencies


  • Independently Driven
  • Intelligently Collaborative
  • Never Satisfied
  • Relentless Commitment to Service
  • Flexible and Quick to Adapt
  • Critical Thinker
  • Team Player


Why We’re Different:


Meet the anti-corporate culture of the Rock Ventures Family of Companies, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard, you're the one who'll reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.


Rock Security LLC is an equal opportunity employer.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, and may be modified periodically.

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