Quicken Loans

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Servicing Training Instructional Designer

Servicing Training Instructional Designer

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for the past four consecutive years, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE magazine’s first-ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years, and we were ranked #10 in FORTUNE magazine’s list of "100 Best Companies to Work For" in 2017, remaining in the top 30 for the past 14 years.

What You'll Do/Need

The Instructional Designer develops training materials. Within the Servicing Training team, this team member assists 25+ trainers and coaches by creating program materials that will engage team members in over 10 major business areas (including Capital Markets) to ensure they perform at a high level in their role. This is not a strictly graphic design role.




  • Produce engaging training programs by creating materials such as manuals, job aids, participant workbooks for instructor-led courses, promotional copy and other interactive resources for team members to utilize in training and on the job
  • Maintain and edit training materials and archives to ensure we meet investor guidelines during audits
  • Research innovative training approaches such as various learning strategies, e-learning and gamification geared at maximizing learner retention
  • Administer and maintain activities in LMS platforms (e.g., SumTotal, Skillo) and SharePoint platforms specifically related to course/content management, reporting, troubleshooting and data integrity
  • Manage project expectations and collaborate with trainers and subject matter experts to implement the most effective design strategy for the desired learning objectives



  • Experience or education in training facilitation, instructional design, an educational role or another related role
  • Strong technical skills with Microsoft Office Suite and Adobe Acrobat
  • Creative problem-solving skills
  • Established internal client-facing communication skills
  • Strong verbal and written communication skills
  • Attention to detail
  • Ability to write effective instructional text

What’ll Make You Special


  • Experience with the Adobe Creative Cloud (specifically InDesign and Illustrator)
  • Knowledge of learning theories and instructional design models

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

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