Quicken Loans

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Account Resolution Associate

Account Resolution Associate

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years, 2010 – 2016. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for three consecutive years, 2014 through 2016, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 12 years running, hitting #1 the last five years and we were ranked #5 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2016, remaining in the top-30 for the past 13 years.

What You'll Do/Need

The Quicken Loans Servicing Team is actively pursuing an energetic individual with a strong desire for growth and a passion for influence & persuasion. The Account Resoultion Associate will handle inbound and outbound phone calls addressing early stages of delinquency for QL serviced clients. Candidates will use the art of high level verbal communication to assist clients with hardship resolution. In addition, candidate will need to be able to actively listen and display qualities of empathy and compassion.



  • Receive collection driven inbounds phone calls
  • Proactively reach out to clients via outbound phone calls
  • Operate outbound Dialer system for potentially delinquent clients
  • Accept payments via servicing platform
  • Manage personal queue tasks to be completed prior to expiration
  • Review delinquent clients to solve complex payment issues, including the collection of overdue payments, corporate advances and fees
  • Assist clients in resolving delinquency and avoiding foreclosure
  • Utilize communication skills to determine clients reason for delinquency


  • Strong desire to work in a high-paced environment
  • Excellent communication, client service and time management skills
  • Ability to multitask and handle multiple deadlines
  • Ability to work confidently and effectively with internal and external clients
  • Be able to accept and immediately implement all coaching, feedback, and training
  • Extremely punctual with a strong work ethic
  • Must have a strong positive mental attitude
  • Must have a fun competitive spirit

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more

Why We're Different

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010-2016 Primary Mortgage Origination StudiesSM. 2016 study based on 3,267 total responses measuring 13 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2016. Your experiences may vary. Visit jdpower.comQuicken Loans is the #1 online lender and the 3rd largest retail mortgage lender in America – according to National Mortgage News.


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