Quicken Loans

  • Communication Specialist

    Company
    Rock Connections LLC
    Location
    US-MI-Detroit
  • Who We Are

    Rock Connections is a growing strategic marketing company that helps clients increase their revenue from advertising dollars that they've already spent. Rock Connections primarily focuses on outbound contact center solutions, providing clients with everything from customer contact to call transfers to the full sale of goods, services and products. We're a proud sister company of Quicken Loans, America's #1 online mortgage lender, who has been rated one of FORTUNE Magazine's "Best Companies to Work For" for the past 10 years.

     

    There is an excitement that is contagious.  Walking onto the floor of Rock Connections is like walking onto the floor of the “Price is Right.” Lots of cheering, music, and team leaders announcing, “YOU MET YOUR GOAL!”  Most companies foster a work environment that calls for silent celebrations. Not here. It’s what makes Rock Connections different. But why do we do this? 

     

    Accountability, culture, execution, and success.

     

    We are a proud member of the Quicken Loans family, and that means that you would be a part of the amazing culture that has been at the top of Fortune’s Best Places to Work for over a decade.

    What You'll Do/Need

    Communication Specialists contact and transfer clients to other parties and persuade them on products, goods and services. This position requires someone who is production driven. The Account Specialist’s duties include transfers, lead generation through cold calling and appointment setting.  

     

    Responsibilities

    • Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties
    • Use the internal proprietary software and technology of Rock Connections
    • Participate in regular training on products and clients of Rock Connections
    • Filter leads on behalf of Rock Connections clients

    Requirements

    • Excellent interpersonal, written and verbal communication skills
    • Strong sense of urgency
    • Passion to provide exceptional client service
    • Computer and software literate with ability to learn new systems quickly and adapt to new technology
    • Comfortable with receiving feedback and coaching

    What’ll Make You Special                                                     

    • One year of telemarketing and/or sales experience

    What You'll Get

    •  Paid training
    • Strong growth and leadership opportunities

     

    Why We're Different

    Meet the anti-corporate culture of Rock Connections, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard you're the one who will reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.

     

    Rock Connections is an equal opportunity employer.

     

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