Quicken Loans

Returning Candidate?

Resolution Analyst

Resolution Analyst

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D. Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for the past four consecutive years, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE magazine’s first-ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years, and we were ranked #10 in FORTUNE magazine’s list of "100 Best Companies to Work For" in 2017, remaining in the top 30 for the past 14 years.

What You'll Do/Need

The Capital Markets team is looking for a Resolution Analyst to research and resolve closing document issues prior to trading. This team member digs deep, asks questions and works with the Capital Markets team to improve the client experience.



  • Work with internal and external clients to resolve loan issues
  • Obtain outstanding collateral from clients and closing agents
  • Identify patterns and trends within the audit and provide regular feedback to leadership on issues and opportunities for improvement
  • Work closely with the Transaction Management, Operations, Accounting, Servicing and Client Relations teams to ensure loans are made available for trade in a timely manner



  • High school diploma or equivalent education
  • One year of mortgage loan experience, preferably in post-closing or underwriting
  • Ability to follow a variety of instructions in written, verbal or schedule form
  • Effective written and verbal communication skills, superior interpersonal skills and a sense of urgency
  • Solid personal computer skills, including when working with email, recordkeeping, routine database activity, word processing, spreadsheets, etc.
  • Proficiency in Microsoft Office as well as knowledge of how to work a phone, fax machine, printer and copy machine
  • Strong ability to work independently and within a team to strive for common goals
  • Detail-oriented mindset and the ability to multitask
  • Ability and willingness to work full-time at a minimum of 40 hours per week Monday through Saturday with potential overtime when volume requires


What’ll Make You Special

  • Some college coursework

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

Stay Connected

Not ready to apply? Click here to create a profile and stay connected with Quicken Loans and our Family of Companies.