Quicken Loans

Returning Candidate?

Team Leader, TRS

Team Leader, TRS

Company 
Quicken Loans Inc.
Location 
US-MI-Detroit

Opportunity Details

Who We Are

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D. Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for the past four consecutive years, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 

 

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE magazine’s first-ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years, and we were ranked #10 in FORTUNE magazine’s list of "100 Best Companies to Work For" in 2017, remaining in the top 30 for the past 14 years.

What You'll Do/Need

At Quicken Loans, Team Relations delivers a superior experience by engaging team members through HR expertise and thoughtful communication. The Team Relations Leader leads a team of dedicated and passionate Team Relations Specialists who are obsessed with nurturing our company’s culture – the foundation that drives our team members’ success.  

 

Responsibilities

 

  • Coach and lead a team of Team Relations Specialists; complete and administer the performance evaluation process
  • Escalate issues as appropriate to the Director of Team Relations
  • Provide and maintain the current level of support for the assigned business areas as a strategic business partner 
  • Actively participate in business area leader meetings, partnering closely with Regional Vice Presidents and Directors 
  • Participate in new-hire orientation as necessary, including presenting a session to new-hires
  • Ensure HR initiatives are aligned with business objectives
  • Be an advocate for the team members, leaders and the company
  • Support the culture of Quicken Loans

 

Requirements

 

  • Coursework toward Professional in Human Resources certification
  • Proven track record of experience in leadership and employee relations
  • Eight years of general business experience, preferably in mortgage banking, sales support or the customer/client service industry
  • Excellent telephone, communication (verbal and written) and organizational skills
  • Ability to articulate Team Relations’ identity/vision to team and business partners
  • Strong knowledge of Microsoft Office, InfoPath, SharePoint and OnBase
  • Ability to work well in a team environment
  • High level of interpersonal skills
  • Ability to maintain a high level of confidentiality when handling sensitive/confidential situations and documentation
  • Excellent knowledge of spelling and grammar as well as written communication skills
  • Ability to work in an environment with dynamic and ever-changing priorities
  • Ability to work in an environment that embraces feedback and provides it freely

 

What’ll Make You Special

  • Bachelor’s degree in business or human resources
  • Senior Professional in Human Resources certification

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

Why We're Different

 

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

 

Quicken Loans is an equal opportunity employer.

 

Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

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