Quicken Loans

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VP & Sr. Creative Director

VP & Sr. Creative Director

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years and we were ranked #10 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

What You'll Do/Need

The Vice President/Creative Director works closely with the Chief Marketing Officer and the Marketing team to develop best-in-class creative solutions while communicating, executing and sustaining cross-platform strategic initiatives. This team member directs and leads the creative function so that the environment, culture, team, capabilities, tools, processes, expectations, work style and other elements support the strategic goals and objectives of the Quicken Loans and Rocket Mortgage brands and, most importantly, our culture.




  • Ensure that our creative product delivers on high standards, remains cutting-edge and stays ahead of our competition (i.e., best in class) at all times
  • Oversee and manage a creative function with 75+ team members that operates in an efficient and effective manner while seeking out innovative ways to deliver results
  • Lead the development of concepts and strategies for a particular venture and monitor progress, implementing our creative vision and becoming the point of reference for any creative plan that may be making its way to our clients
  • Listen, question, prioritize and translate business situations, marketing goals and information into strategic brand concepts through the production process
  • Act as a positive, proactive and productive brand marketing team member while building strong, trusting relationships that go beyond the status quo and fostering a hunger for bold, untested ideas
  • Work with other leaders and teams to ensure creative and messaging needs are met while adhering to the guidelines for strategy, brand messaging and integrated communication channels
  • Inspire and motivate the Creative team to be more advanced and enhance brand storytelling using brainstorming sessions, team meetings and other strategic tools
  • Work with the Chief Marketing Officer and the CEO to evolve a Creative team structure that’s built to be effective and efficient while also serving as a leader, mentor and coach to all team members
  • Be engaged in the marketing/advertising community to share the brand story and constantly recruit potential Creative team member candidates




  • Ten to 15 years of creative experience and five or more years of leadership as a creative director or in a similar creative role
  • Persuasive and confident approach to creative projects while delivering elite leadership and exercising superior problem-solving, collaboration and decision-making skills
  • Superior understanding of advertising and marketing design principles for all media forms, including TV/radio, web and social media, offline advertising, etc.
  • Ability to plan and strategize at a senior level and operate with a high level of awareness of creative processes and techniques, including those related to digital and social media platforms, and a desire to learn and embrace new media technology
  • Elite written and verbal communication skills
  • Superior team management capabilities as well as a natural ability and passion for serving as a coach and mentor
  • Keen attention to detail and budgetary restraints
  • Deep understanding of web technology as well as interactive/social media marketing trends, as the ability to provide innovative solutions is crucial to the growth of the Creative team
  • Excellent working knowledge of software such as Adobe Photoshop, Illustrator, InDesign, Flash, etc.


What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

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