Quicken Loans

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Software Asset Analyst

Software Asset Analyst

Company 
Quicken Loans Inc.
Location 
US-MI-Detroit

Opportunity Details

Who We Are

We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.

 

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

What You'll Do/Need

The Software Asset Analyst, along with the Software Licensing and Asset Management group, assists with software asset management efforts. This team member works to limit business and legal risk and reduce costs, while supporting operations, driving key business decisions and influencing business results. The Software Asset Analyst's ultimate goal is to optimize data-driven decision making for the organization and drive productivity for all of our team members.

 

Responsibilities 

  • Review and fulfill software requests to ensure products meet business needs, while overseeing programmatic compliance with associated software licenses/other agreements, contractual terms and policies  
  • Coordinate and execute contract renewals, true-ups, other software asset management processes and due diligence efforts with stakeholders to provide timely deliverables, including securing required approvals and maintaining records
  • Work with stakeholders by using data analysis to understand requirements and develop strategic plans to identify ways to improve contract positions, reduce costs, reduce risk, improve processes, deploy training and drive license optimization
  • Conduct regular internal audits to ensure deployed software aligns with licensing models and quantities purchased and drive the execution of program plans across cross functional teams, monitor risks, take action to address challenges and provide updates
  • Develop and promote frameworks around software asset management to be utilized as part of the organization’s software asset lifecycle
  • Develop performance dashboard and metrics for regular reporting to all levels of the organization on program status and performance

 

Requirements 

  • Bachelor’s degree or equivalent practical experience 
  • Proficiency in Microsoft Office Suite and/or O365 
  • Comfortable with at least one basic data analysis tool: Power BI, Tableau, Python, R, Excel, e.g. 
  • Proactive self-learner who is innately curious, always asking why, and looking for a better way; a master communicator, tactful facilitator and creative problem solver 
  • Excellent organizational, communication, research and customer service skills 
  • Ability to demonstrate good judgment and escalate issues in a timely manner

What’ll Make You Special 

  • Completion of one or more of the following certifications: CISA, CISM, ITIL v3, MCP, MCSE, CAMP, CSAM or CITAM
  • Experience with software asset management or related fields, including software contract management, software audit, account management, program management and negotiation, IT service management, business analysis, data analysis, project management, program management or IT governance  
  • Experience working with Engineering teams and other cross-functional stakeholders
  • Experience with process/system mapping and analysis
  • Familiarity with various IT management/governance frameworks, such as ITIL, MOF, COBIT and/or ISO 19770 
  • Familiarity with software license structures and legal/contractual terms 
  • Familiarity with financial concepts related to software licenses and contract management  

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

 

Why We're Different

 

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

 

Quicken Loans is an equal opportunity employer.

 

Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

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