Quicken Loans

  • Business Operations Director, Automotive

    Rock Connections LLC
  • Who We Are

    Rock Connections is a growing strategic marketing company that helps clients increase their revenue from advertising dollars that they've already spent. Rock Connections primarily focuses on outbound contact center solutions, providing clients with everything from customer contact to call transfers to the full sale of goods, services and products. We're a proud sister company of Quicken Loans, America's #1 online mortgage lender, which has been rated one of FORTUNE magazine's "Best Companies to Work For" for the past 14 years.

    What You'll Do/Need

    The Business Operations Director for Automotive leads the campaign and business strategy, budgeting and execution for our automotive business unit. This team member leverages operations, critical thinking, business acumen and contact center experience to lead all aspects of an automotive sales contact center business unit. In addition to working cross-functionally, this team member builds and leads a team that follows and embraces the Rock Connections culture while ensuring the strategic and financial goals are achieved.



    Strategy and Business Leadership

    • Develop and manage the annual business strategy and financials for the business unit, including profit-and-loss budgeting/forecasting by campaign monthly, quarterly and annually
    • Translate strategy into clearly defined goals, objectives and tactics to drive sales and profitability for the business while being responsible for gaining and driving cross-functional support from all stakeholders
    • Develop positive relationships with client partners and manage relationships to deliver on business goals and objectives, driving growth and efficiencies
    • Collaborate in the negotiation, drafting and execution of statements of work and other contractual agreements with clients


    People Leadership

    • Promote a positive culture focused on teamwork and achievement of common goals
    • Lead, motivate and inspire team members and support functions such as finance, technology, data services, production, legal/compliance and training
    • Mentor, train and coach two to four direct team members to maximize performance and remove roadblocks as well as develop talent
    • Build and cultivate relationships with cross-functional teams and senior leaders within the organization as well as prospective clients, business partners and vendors

    Operations Execution

    • Manage communication and execution of priorities across operations, including production, legal, people, training, technology and finance, ensuring that priorities are aligned with leaders/groups
    • Drive resolutions to day-to-day operations issues and needs, providing real-time guidance, problem-solving, critical thinking and business trade-off evaluation
    • Implement process and business improvements that grow the top and bottom line
    • Effectively communicate analyses and strategic recommendations to leadership, key stakeholders and client partners
    • Anticipate bottlenecks, provide leadership escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality and drive bottom line results





    • 5+ years of experience in business, marketing or operations with a background in and knowledge of e-commerce and/or contact center space
    • Bachelor’s degree in engineering, business, finance, economics, science or a related field
    • Experience managing outside vendors, agencies and partners or directly managing client accounts


    Demonstrated Leadership Abilities

    • Proven leadership skills in developing and managing business processes and people
    • Ability to manage organizational change and ambiguity, resulting in effective and timely decisions that will often have a big impact throughout the company
    • Inspire confidence and engender trust by consulting and building effective working relationships with team members across a variety of locations and functions


    Focus on Service

    • Perform beyond the status quo, resulting in improved and timely outcomes by operations team members
    • Strong interpersonal skills, including the ability to clearly and effectively communicate verbally and in writing
    • Active and effective listening skills


    Analytical and Business Acumen

    • Strong financial acumen as well as analytical and logical decision-making abilities in the general business environment
    • Understanding and demonstration of sound thought processes as they relate to forecasting, pricing, deal structures and assessing financial implications
    • Strategic business knowledge


    Critical Thinking Skills and Agility

    • Ability to be creative and agile while managing within an established overall framework
    • Well-developed problem-solving skills and the ability to respond to issues in flexible and appropriate ways while exercising sound judgment and teaching others
    • Highly organized work habits and the ability to prioritize multiple and sometimes changing tasks at once
    • Relentless desire to continuously improve our operations while keeping them as simple as possible

    Project Management

    • Ability to run meetings, manage timelines and milestones, jump in to do work throughout a project, and influence/manage teams and team members toward progress
    • Unfaltering attention to detail with the same exceptionally high standards for all team members and support functions


    What’ll Make You Special

    • Automotive Business Development Center (BDC) experience

    What You'll Get

    • Paid training
    • Strong growth and leadership opportunities


    Why We're Different


    Meet the anti-corporate culture of Rock Connections, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard, you're the one who will reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.


    Rock Connections is an equal opportunity employer.


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