Quicken Loans

  • Operations Strategist

    Company
    Rock Connections LLC
    Location
    US-MI-Detroit
  • Who We Are

    Rock Connections is a growing strategic marketing company that helps clients increase their revenue from advertising dollars that they've already spent. Rock Connections primarily focuses on outbound contact center solutions, providing clients with everything from customer contact to call transfers to the full sale of goods, services and products. We're a proud sister company of Quicken Loans, America's #1 online mortgage lender, which has been rated one of FORTUNE magazine's "Best Companies to Work For" for the past 14 years.

    What You'll Do/Need

    The Operations Strategist develops, documents and audits operation processes. This team member also identifies and improves contact center efficiency by testing new strategies or improving upon existing efforts. To do this, the Operations Strategist dives deeper into our existing processes. 

     

    Responsibilities

     

    • Drive and manage initiatives that focus on implementing new projects, campaigns, process improvements and customer experience enhancements
    • Design, implement and maintain contact center improvement strategies to continually improve results through content, timing, user experience and outreach strategy
    • Document and train on all new processes, procedures and strategies
    • Build and cultivate relationships with cross-functional teams within the organization
    • Evaluate vendor proposals, negotiate with external partners, and collaborate with internal tech and data teams to ensure that projects meet business requirements
    • Anticipate bottlenecks, provide leadership escalation, prioritize and execute projects, balance business needs versus technical constraints, ensure quality and drive bottom-line results
    • Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions

     

    Requirements

    • Bachelor’s degree in engineering, business, science or a related field
    • 1 year of work experience dealing with process improvement, consulting, strategy, manufacturing or related experience
    • Superb analytical, problem-solving and project-management skills
    • Skilled in negotiating, influencing others, critical thinking, leading others and executing and implementing projects
    • Ability to effectively communicate analysis and strategic recommendations to leadership and key stakeholders
    • Excellent Microsoft Excel skills

     

    What’ll Make You Special

    • SQL knowledge

    What You'll Get

    • Paid training
    • Strong growth and leadership opportunities

     

    Why We're Different

     

    Meet the anti-corporate culture of Rock Connections, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard, you're the one who will reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.

     

    Rock Connections is an equal opportunity employer.

    Apply/Share

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Stay Connected

    Not ready to apply? Click here to create a profile and stay connected with Quicken Loans and our Family of Companies.