Quicken Loans

  • Director Emerging Channels

    Quicken Loans Inc.
  • Who We Are

    We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.


    If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

    What You'll Do/Need

    What You’ll Do/Need


    We’re looking for a passionate and experienced Director of Emerging Channels to join our Rocket Mortgage business unit in Detroit. In this role, you’ll work closely together with a motivated and experienced team on one of the most important areas of innovation within Quicken Loans. You’ll lead and grow a team of other Product Managers who work in your domain area. You’ll help us continually redefine the mobile, wearable and voice experiences for Rocket Mortgage. You’ll also help us implement strategically critical partnerships of all sizes. Your domain area aims to improve client happiness, revenue and retention, all while reducing turn times and costs through amazing user experiences in emerging channels.


    If you enjoy fast-paced, high-energy environments, thrive in collaborative and passionate teams, and have a track record of driving success within a digital business through operational effectiveness, this role is for you. Together, we are changing the antiquated, slow and frustrating home lending experience.



    • Set the high-level mission, vision and roadmap for the Rocket Mortgage emerging channels platform with your product team and cross-functional support teams
    • Define and drive a product roadmap around a strategic area that you own and operate
    • Define the business metrics and KPIs used to measure the health of the emerging channels and how these improve over time
    • Lead and grow a minimum of three Product Managers
    • Work closely with the General Manager, Core Experience Team Leader, Product Manager of Data Acquisition and Chief of Staff to make ensure you collaboratively meet the Rocket Mortgage business unit’s short- and long-term goals
    • Ensure your teams are strong and healthy – including capabilities, happiness, resiliency and growth
    • Ensure your team is constantly doing the right things and has a healthy balance of innovation, reducing technical debt, and providing maintenance and support


    • Experience with optimizing business metrics like revenue, NPS, speed and costs
    • Experience working as a product owner, or similar, in high-performing, cross-functional teams
    • Technical understanding of what it takes to build and maintain large-scale applications and services
    • Comfortability facilitating and participating in the architectural and technical decisions made on the team
    • Knowledge of how to inspire, motivate and support a team to get things done
    • Ability to translate your and your team’s knowledge and experience to significant output in a short amount of time
    • Knowledge of how to influence decision-making at all levels and in a variety of contexts
    • Experience with data-driven product development and knowledge of agile and user experience design methodologies
    • Ability to quickly understand a rapidly changing competitive landscape and deploy strategies to win versus the competition
    • Good at communicating concepts and ideas to stakeholders at all levels, in different ways depending on the context
    • Ability to work effectively with a variety of team members across senior leadership, product design, marketing, mortgage banking, client experience operations, marketing research, finance, government and public relations, strategy and analytics, security, fraud prevention, and more

    What You'll Get

    • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
    • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
    • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


    Why We're Different


    Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


    Quicken Loans is an equal opportunity employer.


    Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

    ​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.


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