Quicken Loans

  • Product Manager

    Company
    Quicken Loans Inc.
    Location
    US-MI-Detroit
  • Who We Are

    We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.

     

    If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

    What You'll Do/Need

    The Product Manager works on the Product Strategy team to engage with other teams across the Quicken Loans Family of Companies – such as Product Management, Technology, Accounting, Marketing, Strategy and Analytics, Operations and Business Development – to identify and conduct analyses, develop recommendations and implement strategies that achieve a tangible business impact.

     

    Responsibilities

     

    • Conduct market research to stay abreast of new product opportunities, including competitor analyses, agency guideline announcements, conduit guideline announcements, and any legal or compliance issues that could impact the salability of loans
    • Interpret and evaluate product guidelines and changes as well as market information for management review
    • Assist in all aspects of product development, testing and implementation, including the coordination of all work groups (Sales, Ops, Secondary, Training, Marketing, Servicing, Trading/Hedging, etc.) to ensure successful launches or change-overs
    • Drive value creation, top-line growth and profitability for each of our products
    • Be an advocate for driving behavioral coaching with our client-facing teams
    • Build a deep analytics correlation between metrics/key performance indicator data and behavioral elements to drive improvements in client-facing roles
    • Build a deep understanding of market, industry and competitive dynamics for existing and new business opportunities in the area of performance management
    • Synthesize primary and secondary research, prepare strategic analyses, produce insights and present recommendations related to coaching and performance management
    • Collaborate closely with the Product Management team and business stakeholders to assist in the development of a comprehensive roadmap for the product
    • Support development, monitoring and reporting of key performance indicators and financial metrics for Product Strategy and products
    • Participate in strategic planning initiatives for the company and contribute key insights
    • Develop strategic business/investment cases and impact analyses and cultivate thought leadership to support new business models and products
    • Leverage and manage cross-functional teams

    Requirements

     

    • 4-year college degree in a business-related field (finance, accounting or economics preferred)
    • 1 year of experience in management consulting, investment banking or corporate strategy or equivalent project management experience
    • Proficiency in Excel, PowerPoint and financial modeling and/or demonstrated willingness to improve these skills
    • Ability to think strategically and objectively to translate data into actionable insights, strategies, and financial and operating plans
    • Ability to deliver in a fast-paced environment with tight deadlines and multiple demands 
    • Ability to communicate effectively at all levels of an organization and build strong relationships with team members, managers and key stakeholders
    • Practical business sense with the ability to translate between strategic business decisions and their operational implications
    • Proficient in managing projects and coordinating different work groups
    • Strong communication skills
    • High level of curiosity
    • Aptitude for identifying opportunities or problems and taking action
    • Strong technical understanding of contact center or omni-channel technology stack
    • Superior experience with spreadsheet programs (Access and Excel)

    What You'll Get

    • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
    • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
    • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

    Why We're Different

     

    Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

     

    Quicken Loans is an equal opportunity employer.

     

    Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

    ​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

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