Quicken Loans

  • Call Center Representative

    Rock Connections LLC
  • Who We Are

    We’re a contact services provider that makes interactions between brands and consumers easier and more effective. Serving a wide range of well-known, national brands, we provide client care and sales for companies in a variety of industries, including finance, automotive and health care. Leveraging technology, data and industry-leading training to strategically connect with consumers – we improve conversion rates and provide a greater return on marketing investments for our partners. And, we have a proven track record of strengthening brand reputations and driving value for the businesses we represent.

    What You'll Do/Need

    When customers have questions or suggestions about a company's service or product, they turn to Customer Service Representatives, or what we call Resolution Specialists. Resolution Specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts. In summary, they are the direct link between a company and its existing and potential customers!


    Qualified candidates for this position must have an appetite for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone! Additionally, a qualified candidate must be quality-focused, an effective team player and motivated to achieve a rewarding career within the organization.



    • Answer inbound client service calls and make outbound calls when appropriate 
    • Transfer clients to the appropriate parties for assistance
    • Update and code member profiles to ensure the most up-to-date and accurate information is present
    • Research and propose solutions to problems regarding healthcare benefit and claims information, utilizing all available resources


    • Exceptional client service skills, including previous experience
    • Excellent verbal and written communication skills
    • Strong attention to detail
    • Ability to adapt in changing environments
    • A stable work history in fast-paced positions
    • Proficient typing skills
    • A desire to learn and be part of a growing team
    • Proficiency in the Microsoft Office suite

    What You'll Get

    • Paid training
    • Strong growth and leadership opportunities


    Why We're Different


    Meet the anti-corporate culture of Rock Connections, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard you're the one who will reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.


    Rock Connections is an equal opportunity employer.


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